18 Sep 2004

Antique Romans

Thank you for participating in Call Centre Confidential’s first two modules of my master-class in how to deal with Call Centres.

A regular reader of CCC has complained that there has been too much negativity, too much ‘black hat’ thinking, and I have turned my blog into a den of grieves.

The usual stuff is back next week and it has been quite eventful recently… let me speak to the yet unknowing world... So shall you hear of carnal, bloody and unnatural acts, of accidental judgements, casual slaughters, of deaths put on by cunning and forced cause, and, in the upshot, purposes mistook fall on the inventors’ head: all this I can truly deliver.

All this and toilet gags!