Once you pop
Is there anything on Earth more painful than spicy twiglet-dust in your eyes? It stings like nothing else. Its enough to put you off them – believe me – I almost missed Wizard of Oz this year trying to douse it out.
They should carry a health warning.
I hope that all my readers had a great Christmas.
Apart from Christmas Eve, the customers have not stopped calling. There was a numb silence prior finishing on Friday. The annual twiglets and Pringles party was cut short this year. We all decided to go home and reconnect with our loved ones, as we had not seen them for four weeks.
There’s a silent stare that we exchange. A knowing look that says: “I understand what you’ve been through.”
When we came back this week it was much the same. Customers were holding on for twenty minutes yesterday to complain that their miniature sprinkler for bonsais was bunging up, or that their Singing Ringing Tree had forgotten its words.
Ah well. Happy New Year everyone and normal blogging service will be resumed on Tuesday. 2005 promises to be full of changes.
Call Centre Confidential is my diary as a Team Manager. Next stop Bombay (and back).
31 Dec 2004
21 Dec 2004
Christmas Puppies
It was the team Christmas do on Friday. I never enjoy it. Somebody always corners me for a ‘career chat’ and ends up crying in my stella. It was quite good this year as everyone got leathered early doors, during the meal, and cut out the banter.
I love Barney (The Big Gay Bear) when he’s had a drink. He cranks up the campness to such a degree that he can wave his left hand, waft a fag in his right, while wobbling his head and bobbing excitedly in his chair - all at the same time! “I need to unfasten my pants, I’m bustin’ out. I’ve been gobblin’ nuts all day.”
Tizzy was almost wearing an 'Obi Wan Dress' - ("Feel the force - LOOK). Every muscle around my eyeballs was straining to maintain a ‘horizontal hold’ to save embarrassment.
“Look at those love. You could feed a crèche,” Barney said. “You could cure me with those!”
Someone got me a ‘Best Boss In The World’ mug in the secret Santa.
Someone was taking the piss.
It was the team Christmas do on Friday. I never enjoy it. Somebody always corners me for a ‘career chat’ and ends up crying in my stella. It was quite good this year as everyone got leathered early doors, during the meal, and cut out the banter.
I love Barney (The Big Gay Bear) when he’s had a drink. He cranks up the campness to such a degree that he can wave his left hand, waft a fag in his right, while wobbling his head and bobbing excitedly in his chair - all at the same time! “I need to unfasten my pants, I’m bustin’ out. I’ve been gobblin’ nuts all day.”
Tizzy was almost wearing an 'Obi Wan Dress' - ("Feel the force - LOOK). Every muscle around my eyeballs was straining to maintain a ‘horizontal hold’ to save embarrassment.
“Look at those love. You could feed a crèche,” Barney said. “You could cure me with those!”
Someone got me a ‘Best Boss In The World’ mug in the secret Santa.
Someone was taking the piss.
20 Dec 2004
Ho Ho Bloody Ho
I know, I know – sorry and all that – but I’ve been busy. Santa’s turned his back on Bangalore and outsourced his work to us in Bolton.
My headset has been out of the velvet-lined box and its muff welded to my ear throughout December. The wallboards have been jingling constantly as the ‘on hold’ Christmas music warped with overuse.
John Three has not had time to breathe, never mind moan, and the inquest about missing stationery has been ‘parked’ (whatever that means) until the tidal wave of customers that crash against our heads ceases.
It must have been bad as Quandix were taken off ‘Hygiene Bin detail’ and redeployed to take inbound calls for The Catalogue That Cannot Be Named (for keeping my job reasons).
I don’t want to spoil the surprise for you, but here are the top 5 gifts for this holiday season:
(1) ‘Ever Hard’ a space age biscuit tin that means your bourbons will never be limp. It’s like Viagra for Rich Tea.
(2) ‘Disco Pen’ re-live Saturday Night Fever next time you write a cheque. Flashes red, yellow, pink and blue – not suitable for people with photo-sensitivity or taste.
(3) Nuts of the World Luxury Hamper – a hamper filled with nuts. Unlike every other hamper in the world, there’s no sign of a ‘pie in a tin’, you’ll need to purchase it separately. May contain nuts.
(4) Singing Ringing Tree – knows over a hundred Christmas tunes, some of them made up, could replace Cliff Richard when he croaks.
(5) Wrapstar’s Lever Arch Files – while stocks last!
I know, I know – sorry and all that – but I’ve been busy. Santa’s turned his back on Bangalore and outsourced his work to us in Bolton.
My headset has been out of the velvet-lined box and its muff welded to my ear throughout December. The wallboards have been jingling constantly as the ‘on hold’ Christmas music warped with overuse.
John Three has not had time to breathe, never mind moan, and the inquest about missing stationery has been ‘parked’ (whatever that means) until the tidal wave of customers that crash against our heads ceases.
It must have been bad as Quandix were taken off ‘Hygiene Bin detail’ and redeployed to take inbound calls for The Catalogue That Cannot Be Named (for keeping my job reasons).
I don’t want to spoil the surprise for you, but here are the top 5 gifts for this holiday season:
(1) ‘Ever Hard’ a space age biscuit tin that means your bourbons will never be limp. It’s like Viagra for Rich Tea.
(2) ‘Disco Pen’ re-live Saturday Night Fever next time you write a cheque. Flashes red, yellow, pink and blue – not suitable for people with photo-sensitivity or taste.
(3) Nuts of the World Luxury Hamper – a hamper filled with nuts. Unlike every other hamper in the world, there’s no sign of a ‘pie in a tin’, you’ll need to purchase it separately. May contain nuts.
(4) Singing Ringing Tree – knows over a hundred Christmas tunes, some of them made up, could replace Cliff Richard when he croaks.
(5) Wrapstar’s Lever Arch Files – while stocks last!
7 Dec 2004
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