17 Jan 2005

The wrath of the Medusa

Brenda keeps fixing me with those strange stares. There’s definitely something going on. Bernard has been locked in his office, scrawling on a flip chart, rubbing his chin, shaking his head and moving post it notes from one wall to another.

“It can only mean one thing,” Janice said, wide-eyed (as usual), “RESTRUCTURE.”

Yes, of course, the signs have been there for months, Brenda and Ian vying for position, coming up with hare-brained schemes to catch Bernard’s eye, they were making sure that they come out well in the cabinet reshuffle.

If you have been reading this for a while, you’ll know that things happen here in cycles, and the occasional reshuffles are designed to ‘keep things fresh’. In other words, people who know what they are doing are given new jobs so they don’t know what they are doing and it ends up with the Call Centre’s virtuous circle: nobody knowing nothing.

The disruption caused by this movement rumbles on for weeks. Old teams are sundered apart and new ones form.

It’s time for change.

It’s a time for new a vision.

It’s a time to order another register from stationery.