The Catalogue That Cannot Be Named have introduced a new promotion. They have a job lot of First Aid kits to shift. At the end of ever call we need to ask the customer if they want one, they say yes, and one is hastily despatched… oh if it was only so simple.
When you telephone in making an order for a new bulb for your SAD light, the last thing that you want to hear is some numpty trying to pass off a box of bandages.
The complaints have already started clogging up the system. There are no scissors in the box.
Martin has armed his team with some objection handling techniques: “Well we have cut its price and it’s still a snip. It’s the last chance to get first aid.”
Pass the smelling salts.