15 Mar 2006

“And for another thing …”

In business, you need to listen to your customers (See – I’m even beginning to sound like Sir Alan.)

Following the reprogramming, I was hoping that Brenda (my manager) would have promoted me to ‘real people’ rather than temps. She’s done the next best thing, and put me in charge of complaints. This is the best status I’ve held since being made a Milk Monitor on that glorious day in 1978.

I spent most of the day composing a spreadsheet. I spent hours working out what information I needed to capture and moving things from one side of the page to the next.

I proudly presented it to Brenda and sighed, “Use 10 point Tahoma.”

“What about the information it captures?” I asked.

“Oh, I don’t know, that kind of thing doesn’t bang my buttons.”

A tidy pile of complaints arrived at my desk at noon. I put them to one side and set about removing Comic Sans from my spreadsheet.

Brenda has taught me to prioritise my work.