13 Mar 2003


There are several Call Centre legends. The latest concerns a Team Manager who posted an on-line poll on the Intranet. The poll concerned The Call Centre’s senior manager Cathy Gilroy and was something like: “Cathy Gilroy, does she: Spit; swallow; not go in for that kind of thing.”

Word spread around in minutes. The poll was removed and he was called into the office.

“I am afraid we are going to have to suspend you with immediate effect,” Bernard, the boss said.

“I was hoping you would say that,” he replied, “there is a double bill of Kilroy I want to watch this morning.”

Honest. That’s the legend.

By the way, the results were as follows: 55% spit, 20% swallow, and 25% does not go there.