4 Mar 2003


My favourite part of the day is the ‘Fit to Fly’ or ‘Buzz Sessions’. This is the time when everyone on the team gets off the phones and get together for quarter of an hour and ‘get motivated’. Of course many managers miss the point and attempt to fill this time with ‘worthy’ attempts to communicate to their staff: new campaigns, the problem with the toilet blockages and postal problems in Morecambe.

Most managers who use these sessions for this purpose have usually never been on the phones themselves, because everyone knows that these sessions and meetings are all about ‘slacking’. All time away from speaking to customers is time to be relished.

The best focus sessions involve the team staring into space while the Team Manager goes through as much flip chart paper as possible. Fuck the postal problems in Morecambe.