Frozen Assets

“I have concerns about Susan.” Ian said, tapping his pen on his clipboard. He has been sitting with Tizzy on my team.

“She isn’t very bright is she?” To illustrate the point he found a call on the monitoring system and played it back:

Customer: “I’d love to have a new garden but I don’t want to touch my savings. I have all my money in an ISA.”

Susan: “An icer? Why are keeping your money in the fridge?”