18 Apr 2003

Good Friday

Every manager wants to work the Bank Holidays, because it is double bubble plus time off in lieu. It is always really quiet too – everyone has far better things to do than ring us – or so you’d think – this afternoon I got a call from a customer:

“Hello – you ARE open then!”

“Yes sir, how can I help?”

“Nothing. I was just checking that you are open – you put it on your flyers so I wanted to make sure. Goodbye.”

I cannot imagine any circumstance where I might be at home on a Bank Holiday and think: “mmm, I must test that call centre.”

Do these people not like the James Bond matinee? Trips to B&Q? Picking the raisins out of Hot Cross buns?