I have had new call-monitoring software installed on my computer. It will take me months to work it out as I have only just got my head around the old system.
The bloke who installed it looked like Shrek and was filled with his own self-importance, as if he was dealing with a cure for cancer rather than a poxy, pseudo-big brother computer system. Everything I asked was greeted with the same reply: “No, you need to go through support to get that done.”
He taught me how to ping.
Mind you, I’m not as bad as Janice, she called me from her desk and asked “Where’s the ‘any’ key?”
“The ‘any’ key?”
“Yes it says “To initialise the Wrap Report, press any key.”
Have you tried support?