26 Feb 2004

The Sooty Show

Bernard could barely conceal his boredom as Nigel presented the latest spreadsheet he had created. It has taken two meetings for him to explain what we needed to do. It was turning into a spreadsheet equivalent to a test match.

He held his finger in a the air, “This could be the greatest revolution that the Call Centre has ever seen: a real-time assessment of Team Manager productivity that responds to the skill match on a reactive basis.”

Bernard snatched a biscuit.

“What’s a ‘Cum Time’?” Janice asked.

“I couldn’t fit cumulative in the space.” Nigel said.

Thank goodness he cleared that one up.